Passengers with disabilities
At Aarhus Airport, it is important to ensure that your travel experience is as smooth as possible. Therefore, we do our utmost to eliminate stress and worries making you feel safe and comfortable when travelling from Aarhus Airport. If you have specific needs, you are free to use our services in connection with your flight to and from the airport.
Learn more about the our different services for passengers with disabilities here.
How to book assistance
If you need assistance during your trip, it is important that you book this service through the airline when you book your flight tickets. When you book with the airline, the airport will get the necessary information about your needs enabling us to provide the best service for you.
You should book assistance, if you:
- Need help getting to and from the plane
- Need help getting onboard the plane
- Use a wheelchair
- Bring a guide or assistance dog
- Have impaired vision or hearing
To ensure that we can provide the right service, you must book assistance at least 48 hours before departure. We would recommend that you do so seven days in advance.
Facilities
Aarhus Airport has been designed with all travelers in mind, and we have made sure that our facilities are accessible to passengers with disabilities.
As a wheelchair user, you will experience:
- Wide aisles for easy passage
- Elevators or assistance with stairs
- Accessible toilets
- Convenient wheelchairs available for boarding
We do our outmost to meet your needs to ensure a smooth journey.
Services
Aarhus Airport offers free assistance to passengers with disabilities arriving at or departing from the airport. Our assistance includes the following:
For departing passengers:
- Help through Security and to the gate
- Help from the gate to the plane
For arriving passengers:
- Assistance from the aircraft to the arrivals hall or as needed
We are ready to help you all the way.
Meeting points for assistance
Upon arrival at the Aarhus Airport, you must contact Passenger Service unless you have arranged something in advance. If you need an alternative meeting point, you can contact Passenger Service in advance and arrange an alternative.
We offer the following alternative meeting points:
- At the airport bus arrival point
- At the parking for disabled
Upon arrival, we can meet you:
- In the aircraft at your seat (when the rest of the passengers have left the aircraft)
- At the foot of the aircraft’s staircases (front or back)
Parking for disabled
We offer parking for disabled close to the main entrance on P1. The first five parking spaces on row L at P1 are reserved for passengers with disabilities. In addition, we also have two parking spaces reserved on P2 in row A. To use these parking spaces, you must have valid disability card, which must be visible in the windscreen at all times. Note that the card must be readible from the outside at all times.
If you want to be picked up at the parking lot, you can arrange it by contacting us in advance by phone or email.
Sun flower lanyard
For passengers with invisible disabilities or hidden diagnoses that make the journey challenging, we offer the option of wearing a sunflower lanyard. The lanyard acts as a discreet signal to our staff that you need extra attention or assistance.
Contact us
To ensure that we can provide you with the best possible service, we ask you to inform us of your needs in advance of your departure or arrival. If you have any questions about our facilities or further assistance, you are always welcome to contact us:
Phone: (+45)8775 7000
Email: [email protected]